InnoTrans 2026 · Messe Berlin · Hall 4.1 · Booth 650 · 22–25 Sep 2026

Human-Centered AI
for Rail & Transport Field Service

Keep assets running.
Keep your people in control.

From intelligent dispatching to digital field execution, Kontron FSM combines Human-Centered AI, trusted data sovereignty and connected workflows to empower the people behind every service operation. Built for mission-critical rail & transport infrastructure, our solutions help operators improve productivity, service quality and operational resilience—while keeping people in control and operational data secure.

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Human-Centered AI in Action

Every day in the field. Every decision that matters.

Field service is about people solving real problems—often under time pressure, in challenging environments and with critical infrastructure depending on every decision.

Kontron FSM combines Human-Centered AI, connected workflows and immersive technologies to support dispatchers and field teams throughout the entire service process. From intelligent dispatching and real-time communication to AR-assisted field execution, AI reduces complexity, accelerates decision-making and helps people work safer, faster and with greater confidence.

Human-Centered AI across every step

Six steps of Human-Centered AI in action: 1. Intelligent Dispatching (assign the right technician based on skills, availability, location and priorities); 2. AI-Assisted Planning (optimize routes, workloads and schedules while keeping dispatchers in control); 3. Real-Time Collaboration (connect dispatchers and field teams instantly through live updates, messaging and shared context); 4. AR & Remote Assistance (support technicians with visual guidance, remote experts and step-by-step instructions directly in the field); 5. Digital Documentation (automatically capture photos, forms, signatures and service history, ready for audits and compliance); 6. Operational Intelligence (turn field data into actionable insights that continuously improve service quality and asset availability).

Built around people. Powered by AI.

Technology should never replace experience.

It should help people make better decisions, solve problems faster and stay focused on what matters most—keeping rail & transport infrastructure running.

Ready to experience Human-Centered AI?

See how Kontron FSM supports dispatchers and field teams in real-world rail operations.

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Smart AI Field Service for Rail & Transport

Rail & Transport Use Cases

Impact by use case: Rail Infrastructure – reduce failures and delays, safer service. Signalling & Control – reliable technology available when it matters. Power & OHL – ensure power quality and performance. Rolling Stock – maximize fleet availability, reduce costs. Stations & Facilities – reliable facilities, better passenger experience. Metro & Urban Mobility – improved reliability, connected communities.

One Connected Workflow

AI-native FSM Platform.
Dispomanager. Mobile App. AR/VR Assistance.

An AI-native Field Service Management platform that connects intelligent dispatching, mobile field execution and immersive AR/VR support in one seamless workflow for dispatchers and field technicians.

Diagram of the connected platform: Dispomanager for dispatchers and planners (AI-supported scheduling and dispatch, skill- and resource-based assignment, route and workload optimization, real-time field overview, SLA monitoring and reporting); central AI (planning support, real-time communication, digital documentation); Mobile App for field technicians (offline and online operation, digital checklists, forms and reports, photos, signatures and time tracking, instant sync to back-office systems); and AR/VR Assistance (AR work instructions with step-by-step visual guidance and remote expert video support) — one platform, three tools, fully connected.

Operational workflow

From first call to closed job

The six-stage Kontron FSM operational workflow, from first call to closed job: Plan (create and prioritize work assignments); Assign (assign the right technician with AI-assisted recommendations); Dispatch (AI-optimized routes and workloads); Execute (complete work on-site with Mobile App, AR/VR assistance and real-time communication—even offline); Document (digital field execution—capture photos, generate checklists with AI, signatures and service reports digitally); and Improve (AI insights and operational data). Background: a dispatcher monitoring live jobs and a field technician using AR-assisted mobile tools trackside.

Human-Centered AI.
Real Operational Impact.

Six benefits of Human-Centered AI in a 2x3 grid: Faster Response (from first call to assigned technician in minutes with AI-assisted dispatching); Smarter Planning (AI helps optimize schedules, routes and workloads while people stay in control); Higher Asset Availability (connected workflows and real-time visibility reduce downtime and keep operations running); Complete Transparency (one real-time view of jobs, teams, SLAs and field activities); Trusted Local AI (Human-Centered AI supports better decisions, not replaces people); and Data Sovereignty (your operational data stays secure, sovereign and fully under your control).

Human-Centered AI

People stay in control. AI works alongside them.

Kontron FSM combines Human-Centered AI with trusted data sovereignty to support dispatchers and field teams throughout every service operation. From intelligent planning and real-time collaboration to immersive AR assistance, AI reduces complexity, accelerates decision-making and helps people deliver safer, faster and more reliable service—without replacing human expertise.

Resources

Learn before we meet

Human-Centred AI

Central AI across the connected workflow — planning support, real-time communication and digital documentation.

About Kontron

Part of the Kontron Group, we develop Human-Centered AI solutions that help organizations optimize field service operations while keeping people in control.

More about Kontron

Get in Touch

Questions or specific use cases?

Meet us at InnoTrans — or get in touch

InnoTrans · Hall 4.1 · Booth 650

Available at InnoTrans: 22–25 Sep 2026

Mirka Hrušovská, Product Manager, ITSM Business Unit

Mirka Hrušovská

Product Manager, ITSM Business Unit

Watch: World of Potential with AI

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