Human-Centered AI
for Field Service

Keep assets running.
Keep your people in control.

From intelligent dispatching to digital field execution, Kontron's Field Service Management solution connects dispatchers and field technicians through smart workflows and secure operational data – putting people at the heart of every service operation.

Built to empower field service professionals, simplify daily work and improve productivity, service quality and operational resilience – while keeping operational data under your control.

Play video: Kontron FSM – human-centered AI for field service

Austrian heritage. European culture. Local AI.

Developed in Austria, hosted in Europe – your operational data never leaves your control.

Human-Centered AI across every step

Six steps of human-centered AI in action: 1. Intelligent Dispatching (assign the right technician based on skills, availability, location and priorities); 2. AI-Assisted Planning (optimise routes, workloads and schedules while keeping dispatchers in control); 3. Real-Time Collaboration (connect dispatchers and field teams instantly through live updates, messaging and shared context); 4. AR & Remote Assistance (support technicians with visual guidance, remote experts and step-by-step instructions directly in the field); 5. Digital Documentation (automatically capture photos, forms, signatures and service history, ready for audits and compliance); 6. Operational Intelligence (turn field data into actionable insights that continuously improve service quality and asset availability).

Built around people. Powered by AI.

Technology should never replace experience.

It should help people make better decisions, solve problems faster and focus on what matters most – delivering reliable service and keeping critical assets running.

Ready to experience smarter field service?

Discover how our field service management solution simplifies dispatching, supports field technicians with AI Field Assistance and connects your entire service workflow.

Book a Demo

Smart Field Service Across Industries

Use Cases Across Industries

One platform for every field service team – across industries, sites and equipment.

Use cases across industries: Energy & Utilities – fewer outages, keeping grids and plants running with faster restoration. Telecom & Networks – faster fault fixes and less downtime across all sites and equipment. Transport & Infrastructure – on-time and reliable, with fewer failures and delays across rail, road and urban mobility. Industrial Equipment – higher uptime with faster, first-time-right service. Facility & Building Services – a better experience with reliable buildings and technical systems. Public & Municipal Services – reliable services, dependable public assets and connected communities.

One Connected Workflow

AI-native FSM Platform.
Dispomanager. Mobile App. AR/VR Assistance.

An AI-native Field Service Management platform that connects intelligent dispatching, mobile field execution and immersive AR/VR support in one seamless workflow for dispatchers and field technicians.

Diagram of the connected platform: Dispomanager for dispatchers and planners (AI-supported scheduling and dispatching, skill- and resource-based assignment, route and resource optimisation, real-time overview of ongoing jobs, SLA monitoring and reporting); central AI (AI-supported planning and decision support, real-time communication, digital documentation); Mobile App for field service technicians (online and offline use, digital checklists, forms and reports, photos, signatures and time tracking, material usage and status updates, direct synchronisation with back-office systems); and AR/VR Assistance for complex jobs on site, with AR work instructions (step-by-step guidance, component recognition and visual highlighting, digital service instructions) and remote expert assistance (real-time video communication, live view so experts see what the technician sees, live annotations and visual markers, hands-free voice communication).

Operational workflow

From first call to closed job

The six-stage Kontron FSM operational workflow, from first call to closed job: Plan (create and prioritise work assignments); Assign (assign the right technician with AI-assisted recommendations); Dispatch (AI-optimised routes and workloads); Execute (complete work on site with the Mobile App, AR/VR assistance and real-time communication – even offline); Document (digital field execution – capture photos, generate checklists with AI, signatures and service reports digitally); and Improve (AI insights and operational data). Background: a dispatcher monitoring live jobs and a field technician using AR-assisted mobile tools on site.

Real Operational Impact.

Six benefits of human-centered AI in a 2×3 grid: Faster Response (from first call to assigned technician in minutes with AI-assisted dispatching); Smarter Planning (AI helps optimise schedules, routes and workloads while people stay in control); Higher Asset Availability (connected workflows and real-time visibility reduce downtime and keep operations running); Complete Transparency (one real-time view of jobs, teams, SLAs and field activities); Trusted Local AI (human-centered AI supports better decisions and does not replace people); and Data Sovereignty (your operational data stays secure, sovereign and fully under your control).

People stay in control. AI works alongside them.

Smarter decisions. Less complexity. Human expertise at the core.

Our field service solution combines human-centered AI with trusted data sovereignty to support dispatchers and field teams throughout every service operation. From intelligent planning and real-time collaboration to immersive AR/VR assistance, it reduces complexity, accelerates decision-making and helps people deliver safer, faster and more reliable service – without replacing their expertise.

Media & Downloads

Learn before we meet

Human-Centered AI

Central AI across the connected workflow — planning support, real-time communication and digital documentation.

Human-Centered AI – connected workflow with planning support, real-time communication and digital documentation

About Kontron AG

Part of the Kontron Group, we develop Human-Centered AI solutions that help organizations optimize field service operations while keeping people in control.

More about Kontron

Send us a message and get in touch with us!

Mirka Hrušovská, Product Manager, FSM Business Unit, Kontron

Mirka Hrušovská

Product Manager, FSM Business Unit, Kontron

Watch: World of Potential with AI

Play video: World of Potential with AI

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